Egypt
CUSTOMER CONSULTANT - RESEARCH INTELLIGENCE
Industry:
Consulting
Career level:
Senior
Employment type:
Full time
Job location:
Cairo, Cairo
Salary offered
Negotiable
Requirements
Education:
Specialist's Degree
Experience:
2-5 years
Languages:
Driving license:
No
Job role
Working Together
In order to be successful, the Customer Consultant will have a deep understanding of user’s research workflow. You will be an integral part of the sales team, working closely with sales, global customer service teams, marketing and product teams.
Your Team
You will become part of the Research Solutions Sales Team, a group of enthusiastic professionals responsible for calling on Academic and Government institutions in the territory to support the sale of our research tools and analytical services. You will focus on providing information, support and training on our Research Intelligence products: Scopus, SciVal, Pure, digital commons and analytical services. You will be expected to travel approximately 40-50% percent within the region.
Your responsibilities:
You are responsible for customer satisfaction and for ensuring value and use of the Elsevier research Intelligence solutions portfolio for renewal revenue growth and maximizing customer retention.
Drive successful implementation and adoption of the solution portfolio in your territory.
Act as a trusted advisor to the customer by providing in-depth product training, support and guidance directly aligned to the specific research workflow and customer objectives to ensure our solutions positively impact their research decisions and outcomes.
Uncover, analyze, and upsell opportunities at the account, plus support the account team with the preparation of tailored renewal value stories, including demonstration of product value and ROI.
On-going monitoring of customer to ensure increasing value and minimize attrition risk.
Bench mark, set targets, and systematically monitor usage with the customer, develop an action plan where usage is not meeting targets.
Ensure successful implementation and adoption of solution at customers; ensure delivery of appropriate training in line with customer engagement plan.
Identify, support and develop champions and advocates within the customer environment. Ensure that they communicate the impact our solutions on the research outcomes.
Help to improve product and solutions by giving feedback and getting involved in the product development process.
Our Requirements:
An advanced degree in any science, or bioinformatics
Knowledge of regional or national research programs, collaboration networks and university administration is a plus; knowledge of bibliometrics is helpful
Experience working within a research environment, academic or commercial is helpful
Background working in a complex matrix of internal and external stakeholders is helpful
Experience using complex enterprise software tool would be desirable.
2+ years of experience in customer engagement and driving customer adoption
Strong communication (verbal including on-line delivery and written), presentation skills, and analytical skills
A passion for customer engagement, drive; enthusiasm and energy is a must!
Benefits
Medical insurance
Company background
Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system
Through a carefully planned implementation and on boarding process the CC will ensure that the fully realizes the return on their investment of Elsevier content tools & software. Continual engagement with the customer will ensure the solutions continue to meet the needs of the client, thereby ensuring high levels of customer satisfaction and maximizing revenue for Elsevier.
